Cancellations
If The Tristesse Grief Center needs to cancel a Continuing Education program, registered participants will be notified as soon as possible. A full refund will be issued to the participant’s original payment method.
For participant-initiated cancellations, refunds or credits will be issued in accordance with our Refund Policy.
Refunds
Refunds for in-person events: Seating for our in-person events is limited. Fees will be refunded, less a processing fee, if written notification to education@thegriefcenter.org is received two weeks prior to the event. We will provide a transfer credit to another one of our trainings up to 24 hours prior to an event if a written request is received via the above email address.
Refunds for webinars: Refunds for webinars must be requested via email to education@thegriefcenter.org. Fees will be refunded, less a processing fee, if the refund request is received before the start of the webinar, or if the attendee experienced technical difficulties which prevented participation in the webinar for the entirety of the event. No certificate of participation will be issued for complete or partial CEU credit.
Accommodations
Individuals with disabilities are encouraged to attend our continuing education events. If you require a reasonable accommodation in order to participate in a continuing education offering, please contact education@thegriefcenter.org or call our main number at 918-587-1200 at least 10 days prior to the event so we can make arrangements.
Certificates
Certificates will be issued upon successful completion of the program and submission of the required evaluation form. Certificates will be provided via email and made available immediately after the program. Participants must meet all program requirements, including full attendance and completion of any required activities, to be eligible for a certificate. Please allow up to 24 hours for your certificate to be delivered before reaching out.
Grievances
Grievances related to course content, speakers, facilities, certificate issuance, or other concerns may be submitted via email to education@thegriefcenter.org. All grievances will be reviewed by our Social Work Consultant, Madi Day, LMSW (Under Supervision). A written response outlining the resolution will be provided within 30 days of receiving the grievance.
If the resolution is not satisfactory, participants may submit a formal appeal to the Executive Director, Audrey McCraw, LCSW, at audrey@thegriefcenter.org. Appeals will also receive a written response within 30 days.
We are committed to addressing grievances promptly and confidentially and value your feedback as an opportunity to improve our services. Please contact us at education@thegriefcenter.org for further assistance or clarification regarding this process.